Unified Communications Strategy

Leveraging significant investments in automation, artificial intelligence and coordinated contact strategies, CBC has developed a coordinated contact system, which we call our Unified Communications Strategy. The result is the culmination of years of striving for superior levels of automation. While there are many ways to contact a consumer (traditional post-office, mail, phone calls, email, and texting), outbound campaigns are likely to become increasingly challenging, with carriers actively helping consumers block phone calls. The path to future success is helping guide payers to self-service using leading artificial intelligence technology.