With a manual or basic auto-dialer system, collectors average only 12 to 18 minutes per hour talking to contacts. CBC’s technology has tripled our collectors’ effectiveness by increasing “contact time” to 45 minutes per hour. Our predictive dialers increase our productivity by automatically handling all mundane dialing tasks. Busy signals and no-answers are automatically placed in separate queues to be called back at a different time. After 30-40 attempts without an answer, our system will automatically default accounts to a management queue to be reviewed and evaluated for a possible new contact number. By connecting our collectors to only answered calls, the predictive dialer gives our collectors more time to produce results and do what they do best: talk with your customers.
Unattended Messaging technology allows CBC to send out automated messages to debtors by making calls during legal calling times, even if those times are outside of our normal business hours. The automated message asks the debtor to call our office during business hours to discuss an important matter. No private health information or other sensitive information is given; if a third party hears the message, the topic of discussion will be entirely private.
Our software is supported seven days per week, 24 hours per day by Ontario Systems. They access our system through a secure online connection, and they are always available for on-site maintenance to handle any software problems or programming needs. With our various supporting resources, we guarantee minimal downtime.
